Connect your email & inboxes

Add and manage shared inboxes to centralize support emails for one or more products.

Forward your existing support address into initdesk. On Google, a Workspace routing rule is the most reliable option; a Gmail filter also works.

Understand how ticket numbering works alongside with customer interaction styles.

How messages become tickets.

Connect Email and Telegram on an inbox. Every channel creates tickets that count toward usage unless marked spam.

Learn how To, Cc, and Bcc work in initdesk, including multiple-inbox routing, recipient visibility, and what carries over to later replies.