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Get started
  • Quickstart
  • Organization profile and avatar
  • Invite team members
  • How to manage tickets
  • Migration Guide
Connect your email & inboxes
  • Handle support email
  • Creating new inboxes
initdesk AI
  • AI Assistant
  • Knowledge Base
  • Draft replies
  • AI auto-tagging
Help Center
  • Overview
  • Collections & Articles
  • Import your knowledge base
  • Ask AI
Triage & productivity
  • Keyboard shortcuts
  • Using bulk actions
  • Follow up on conversations
Integrations & notifications21
  • Connecting Slack notifications
  • Setting up webhooks
  • External data to enrich ticket context
Multilingual & translation
  • Setting your app language
  • Translate messages in one‑click
Account, billing & plans
  • Account deletion due to inactivity
Powered by initdesk
Powered by initdesk
  1. initdesk

Help Center

Learn how to publish articles, organize collections, and configure your Help Center to deflect tickets and help customers self-serve.

Ask AI

Let customers ask questions in plain language and get instant answers from your published Help Center articles—then hand off to your team when needed.

Collections & Articles

Your Knowledge Base powers initdesk AI.

Import your knowledge base

Import your public help center into initdesk to launch faster—and improve AI replies from day one.

Overview

initdesk Support Portal is your public help center.