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Get started
  • Quickstart
  • Organization profile and avatar
  • Invite team members
  • How to manage tickets
  • Migration Guide
Connect your email & inboxes
  • Handle support email
  • Creating new inboxes
initdesk AI
  • AI Assistant
  • Knowledge Base
  • Draft replies
  • AI auto-tagging
Help Center
  • Overview
  • Collections & Articles
  • Import your knowledge base
  • Ask AI
Triage & productivity
  • Keyboard shortcuts
  • Using bulk actions
  • Follow up on conversations
Integrations & notifications21
  • Connecting Slack notifications
  • Setting up webhooks
  • External data to enrich ticket context
Multilingual & translation
  • Setting your app language
  • Translate messages in one‑click
Account, billing & plans
  • Account deletion due to inactivity
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Integrations & notifications21

Connect Slack, configure webhooks, and enrich tickets with plugins and external data for better context.

Connecting Slack notifications

Send ticket notifications to Slack channels and map inboxes to channels for faster alerts.

External data to enrich ticket context

Enrich tickets with data from plugins or APIs (orders, customer info) to help agents reply faster.

Setting up webhooks

Use webhooks to forward ticket events to other systems—log, integrate, or trigger automations externally.