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initdeskinitdesk
Get started
  • Quickstart
  • Organization profile and avatar
  • Invite team members
  • How to manage tickets
  • Migration Guide
Connect your email & inboxes
  • Handle support email
  • Creating new inboxes
  • CC addresses, multiple inboxes, and who sees replies
initdesk AI
  • AI Assistant
  • Knowledge Base
  • Draft replies
  • AI auto-tagging
Help Center
  • Overview
  • Collections & Articles
  • Custom domain
  • Import your knowledge base
  • Ask AI
Triage & productivity
  • Keyboard shortcuts
  • Using bulk actions
  • Follow up on conversations
Plugins
  • Connecting Slack notifications
  • BYOD - Bring Your Own Data
Integrations & notifications
  • Setting up webhooks
Multilingual & translation
  • Setting your app language
  • Translate messages in one‑click
Account, billing & plans
  • Account deletion due to inactivity
Powered by initdesk
Powered by initdesk
  1. initdesk

Plugins

BYOD - Bring Your Own Data

Use Bring Your Own Data (BYOD) to show external customer data directly in the ticket sidebar.

Connecting Slack notifications

Send ticket notifications to Slack channels and map inboxes to channels for faster alerts.