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initdeskinitdesk
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initdeskinitdesk
Get started
  • Quickstart
  • Organization profile and avatar
  • Invite team members
  • How to manage tickets
  • Migration Guide
Connect your email & inboxes
  • Handle support email
  • Creating new inboxes
initdesk AI
  • AI Assistant
  • Knowledge Base
  • Draft replies
  • AI auto-tagging
Help Center
  • Overview
  • Collections & Articles
  • Import your knowledge base
  • Ask AI
Triage & productivity
  • Keyboard shortcuts
  • Using bulk actions
  • Follow up on conversations
Integrations & notifications21
  • Connecting Slack notifications
  • Setting up webhooks
  • External data to enrich ticket context
Multilingual & translation
  • Setting your app language
  • Translate messages in one‑click
Account, billing & plans
  • Account deletion due to inactivity
Powered by initdesk
Powered by initdesk
  1. initdesk

Get started

Create your account, set up your organization, and verify basic settings to start using initdesk.

How to manage tickets

Tickets are at the heart of initdesk — every email that reaches your support inbox automatically becomes a ticket your team can view, assign, and reply to.

Invite team members

Invite teammates to initdesk, manage roles, and control access per inbox so everyone can collaborate on support with the right permissions.

Migration Guide

Move from other support tools to initdesk.

Organization profile and avatar

Add an organization image, set branding, and confirm basic organization settings.

Quickstart

Create your account and sign in.