Before you begin

After you complete this guide, your initdesk inbox will be live and ready to delight your customers—AI drafts enabled and tickets neatly organized.

initdesk offers a free trial and a simple signup flow so you can start managing support without complex onboarding. This guide walks through account creation, signing in, and the first checks after you enter the app. Trial length and paid rates are on the pricing page.

Sign up

1. Open https://app.initdesk.com/signup/ or click Start free now on https://www.initdesk.com/.

2. Enter your email and a password, or use any third-party sign-in options shown on the signup page. You do not need a credit card to start the trial.

3. Confirm your email if prompted. Watch your inbox for a confirmation link and click it to verify the address.

4. After signup, sign in at https://app.initdesk.com/signin/. If you ever lose access, use the password reset link on the sign-in page.

Organization name

Complete the quick setup prompts: choose an organization name and optionally upload an organization image later (see the organization avatar article). If you already have a website, paste the URL here. Our AI agent will learn about your product and automatically set an initial tone of voice.

What to check next (verification)

• After signing in you should land in the main inbox view and see a left sidebar with navigation and any default inboxes created for you.

• The top of the app or the header should show your organization name (or the org avatar if you uploaded one).

Edge cases & recovery

• If you don’t receive the confirmation email: check spam and then try the resend link on the sign-in page.

• If a coworker cannot join: invite them from Team in the sidebar. Teammates are unlimited and are not billed per seat — see Invite team members.

Notes

If any step's UI looks different, click the Profile menu and open Your profile to confirm account details.