Overview
initdesk Support Portal is your public help center.
A fast, branded place where customers can find answers, search your docs, and chat with your AI assistant.
It’s tightly connected to your support inbox: every article you publish improves AI-drafted replies and helps deflect repetitive tickets before they arrive.
Your help center URL
When you publish, your portal is available at:
{organization-slug}.kb.center
What's included
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Search-first help center — customers browse collections or search for answers in second
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Help Center chat — customers can ask questions in their own words and get answers based on your published content
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Ticket handoff when needed — if the answer isn’t found, customers can still contact you (optional ticket form in articles)
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Continuous improvement — portal feedback and support conversations help you spot what’s missing and what to document next
Settings
Configure your portal branding, domain, and visibility:
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Name, primary color, brand logo, and meta description
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Work in progress: Custom domain (e.g.,
help.yourcompany.com) -
Robots indexing (SEO)
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Allow to receive tickets form in articles form (let customers open a ticket from the portal)