To keep initdesk secure and reduce storage of unused data, organizations that remain inactive for a long period may be permanently deleted.

An active paid subscription is protected from inactivity deletion.

What counts as activity?

For inactivity deletion, an organization is considered active when an organization user responds to a ticket message from inside initdesk.

Examples:

• A teammate replies to a ticket in the app.

• An admin or account owner sends a message on a ticket.

Examples that do not count as activity for this policy:

• Customer-only email activity with no internal team reply.

• Inbound messages where no organization user sends a ticket message.

When can my organization be deleted?

Deletion is based on your workspace inactivity window, currently set to 30 days.

After your organization reaches the inactivity threshold, a deletion plan is created and warning emails are sent before deletion.

Warning emails before deletion

We send warning emails to the account creator and organization admins before deletion.

Typical warning schedule:

• 14 days before deletion

• 7 days before deletion

• 1 day before deletion

The exact schedule is subject to change without prior notice.

How to prevent deletion

To keep your organization active, have an organization user send a ticket message before the deletion date.

If qualifying activity is detected, the deletion plan is canceled.

What happens if deletion is completed?

If the organization is deleted:

• organization data is permanently removed

• data cannot be recovered

• a final email is sent confirming the deletion

Need help?

If you believe your organization is at risk of deletion in error, contact support as soon as possible.