⌘ K

Knowledge Base

Fix common causes of inaccurate AI drafts by updating KB, PDFs, and ticket context used by the AI.

initdesk’s Knowledge Base is the content your AI uses to generate more accurate, consistent replies — and the same content your customers read in your Help Center.

A strong knowledge base reduces repetitive questions, keeps answers aligned across teammates, and improves AI performance over time.

Manage your Knowledge Base

All Knowledge Base content lives in your Help Center.

To create and organize content, go to Help Center → Collections & Articles.

To learn more, please read the Help Center section.

How it’s used

Your Knowledge Base powers:

Reply drafts in tickets
Ticket chat assistance
Ticket AI auto-tagging
Help Center chat for customers