Keyboard shortcuts
Use keyboard shortcuts to navigate the app and execute common actions faster.
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Search
Search portal content
Search portal content
Search portal content
Use keyboard shortcuts to navigate the app and execute common actions faster.
Use keyboard shortcuts to navigate the app and execute common actions faster.
Speed up your workflow with initdesk keyboard shortcuts.
| Shortcut | Action |
|---|---|
| Cmd / Ctrl + K | Open search and focus the input |
| N | New message |
| J | Focus the first ticket in the list |
| ↑ / ↓ | Move focus between tickets (selection checkbox focus) |
| X | Toggle selection (selection checkbox focus) |
| Enter | Open the focused ticket |
| R | Mark selected tickets as resolved (bulk actions visible) |
| I | Mark selected tickets as invalid (bulk actions visible) |
| ! | Mark selected tickets as spam (bulk actions visible) |
| # | Delete ticket (bulk actions visible) |
| Shortcut | Action |
|---|---|
| J | Next ticket (when opened from a list) |
| K | Previous ticket (when opened from a list) |
| ! | Toggle spam for the current ticket |
| R | Close ticket as resolved |
| I | Close ticket as invalid |
| O | Close ticket as other/uncategorized |
| A | Reopen (waiting on associate) (closed tickets only) |
| C | Reopen (waiting on customer) (closed tickets only) |
| Cmd / Ctrl + Enter | Send reply / internal note (from the composer) |
| T | Open assignee picker (open tickets only) |
| Esc | Close the ticket overlay |
| # | Delete ticket |
| Shortcut | Action |
|---|---|
| Cmd / Ctrl + Enter | Send |