Keyboard shortcuts
Use keyboard shortcuts to navigate the app and execute common actions faster.
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Use keyboard shortcuts to navigate the app and execute common actions faster.
Use keyboard shortcuts to navigate the app and execute common actions faster.
Speed up your workflow with initdesk keyboard shortcuts.
On Mac, use Cmd. On Windows and Linux, use Ctrl. Press ? in the app to see the shortcut reference.
Single-key shortcuts pause while you type or use a menu or dialog. Unavailable actions and pending operations can also block their shortcuts. For punctuation such as !, use the keys that produce that character on your keyboard layout.
| Shortcut | Action |
|---|---|
| Cmd / Ctrl + K | Open search to find customers, search tickets, or jump to a page |
| N | Open or restore New ticket |
| Cmd / Ctrl + B | Show or hide the sidebar |
| ? | Show keyboard shortcuts |
| Shortcut | Action |
|---|---|
| J | Open the first ticket when no ticket is open |
| Shift + R | Refresh the list |
| ↑ / ↓ | Move focus between ticket checkboxes |
| X | Select or deselect the focused ticket |
| Shift + X | Select or deselect the range from the last selection to the focused ticket |
| Cmd / Ctrl + A | Select every ticket on the current page |
| Enter | Open a ticket when its link has keyboard focus |
Selection shortcuts work while a ticket's checkbox has keyboard focus. To act on several selected tickets, use the bulk action controls.
| Shortcut | Action |
|---|---|
| J / K | Open the next / previous ticket in the current filtered, ordered list |
| Esc | Return to the source ticket list or customer history |
| R | Close as resolved and open the next ticket on the page |
| I | Close as invalid and open the next ticket on the page |
| A | Set Needs response; also reopens a closed ticket |
| C | Set Waiting on customer; also reopens a closed ticket |
| T | Open the assignee picker for an open ticket |
| P | Open the priority picker |
| ! | Mark the ticket as spam, after confirmation |
| # | Delete the ticket, after confirmation |
| [ | Hide or show the ticket list on screens at least 1025px wide |
| ] | Show or hide ticket details |
! only marks spam. It leaves an already-spam ticket unchanged. To clear the spam flag, use the Not spam button. Spam and status shortcuts are unavailable on tickets that have been merged into another ticket.
Ticket-list pagination uses its Previous and Next controls.
| Shortcut | Action |
|---|---|
| Cmd / Ctrl + Enter | Send a reply, add an internal note, or send a new message |
| Cmd / Ctrl + K | Edit a link when text or a link is selected in the editor |
| Cmd / Ctrl + Enter in AI draft instructions | Generate or refine the AI draft |
| Esc in AI draft | Close the AI draft panel or stop a draft that is still writing |