⌘ K

Using bulk actions

Select multiple tickets and run batch operations—mark Resolved, Invalid, or Spam in one go.

Using bulk actions

Select multiple tickets and run batch operations—mark Resolved, Invalid, or Spam in one go.

Bulk actions let you perform the same operation on many tickets at once—ideal for routine cleanup after a high-volume period.

Steps

Open the ticket list view.
Use the checkboxes to select multiple tickets or use Select all to pick the current page.
Click the Bulk actions menu; available options include marking selected tickets as Resolved, Invalid, or Spam.
Confirm the action and wait for the UI to process the changes.

Verification

After the operation completes, the tickets should disappear from the current list (for example, Resolved tickets drop out of open-work views). Check a few changed tickets to confirm the new status.

Usage. Bulk Spam removes those tickets from billing, the same as doing it one at a time. Do this before usage is frozen (1 day before renewal). Bulk Invalid closes the tickets; it does not remove them from billing. See How ticket usage is billed.

Tip

Learn keyboard shortcuts to speed selection and navigation during bulk triage.

Using bulk actions

Select multiple tickets and run batch operations—mark Resolved, Invalid, or Spam in one go.

Using bulk actions

Select multiple tickets and run batch operations—mark Resolved, Invalid, or Spam in one go.

Bulk actions let you perform the same operation on many tickets at once—ideal for routine cleanup after a high-volume period.

Steps

Open the ticket list view.
Use the checkboxes to select multiple tickets or use Select all to pick the current page.
Click the Bulk actions menu; available options include marking selected tickets as Resolved, Invalid, or Spam.
Confirm the action and wait for the UI to process the changes.

Verification

After the operation completes, the tickets should disappear from the current list (for example, Resolved tickets drop out of open-work views). Check a few changed tickets to confirm the new status.

Usage. Bulk Spam removes those tickets from billing, the same as doing it one at a time. Do this before usage is frozen (1 day before renewal). Bulk Invalid closes the tickets; it does not remove them from billing. See How ticket usage is billed.

Tip

Learn keyboard shortcuts to speed selection and navigation during bulk triage.