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Get started
  • Quickstart
  • Organization profile and avatar
  • Invite team members
  • How to manage tickets
  • Migration Guide
Connect your email & inboxes
  • Handle support email
  • Creating new inboxes
  • CC addresses, multiple inboxes, and who sees replies
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Help Center
  • Overview
  • Collections & Articles
  • Custom domain
  • Import your knowledge base
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Triage & productivity
  • Keyboard shortcuts
  • Using bulk actions
  • Follow up on conversations
Plugins
  • Connecting Slack notifications
  • BYOD - Bring Your Own Data
Integrations & notifications
  • Setting up webhooks
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  • Setting your app language
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Account, billing & plans
  • Account deletion due to inactivity
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  3. Triage & productivity

Using bulk actions

Select multiple tickets and run batch operations—mark Resolved, Invalid, or Spam in one go.

Bulk actions let you perform the same operation on many tickets at once—ideal for routine cleanup after a high‑volume period.

Steps

  1. Open the ticket list view.

  2. Use the checkboxes to select multiple tickets or use Select all to pick the current page.

  3. Click the Bulk actions menu; available options include marking selected tickets as Resolved, Invalid, or Spam.

  4. Confirm the action and wait for the UI to process the changes.

Verification

  • After the operation completes, the tickets should disappear from the current list (for example, Resolved tickets drop out of the Focused queue). Check a few changed tickets to confirm the new status.

Tip

  • Learn keyboard shortcuts to speed selection and navigation during bulk triage.

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Keyboard shortcuts

Use keyboard shortcuts to navigate the app and execute common actions faster.

Follow up on conversations

Track conversations waiting for a customer reply and nudge them before threads go stale.

On this page
  • Using bulk actions
  • Tip