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initdeskinitdesk
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initdeskinitdesk
Get started
  • Quickstart
  • Organization profile and avatar
  • Invite team members
  • How to manage tickets
  • Migration Guide
Connect your email & inboxes
  • Handle support email
  • Creating new inboxes
initdesk AI
  • AI Assistant
  • Knowledge Base
  • Draft replies
  • AI auto-tagging
Help Center
  • Overview
  • Collections & Articles
  • Import your knowledge base
  • Ask AI
Triage & productivity
  • Keyboard shortcuts
  • Using bulk actions
  • Follow up on conversations
Integrations & notifications21
  • Connecting Slack notifications
  • Setting up webhooks
  • External data to enrich ticket context
Multilingual & translation
  • Setting your app language
  • Translate messages in one‑click
Account, billing & plans
  • Account deletion due to inactivity
Powered by initdesk
Powered by initdesk
  1. initdesk
  3. Triage & productivity

Keyboard shortcuts

Use keyboard shortcuts to navigate the app and execute common actions faster.

Speed up your workflow with initdesk keyboard shortcuts.

  • Mac: use Cmd. Windows/Linux: use Ctrl.

  • Some shortcuts won’t trigger while you’re typing in a text field.

Ticket list (Inbox)

Shortcut Action
Cmd / Ctrl + K Open search and focus the input
N New message
J Focus the first ticket in the list
↑ / ↓ Move focus between tickets (selection checkbox focus)
X Toggle selection (selection checkbox focus)
Enter Open the focused ticket
R Mark selected tickets as resolved (bulk actions visible)
I Mark selected tickets as invalid (bulk actions visible)
! Mark selected tickets as spam (bulk actions visible)

Ticket detail (Ticket overlay)

Shortcut Action
J Next ticket (when opened from a list)
K Previous ticket (when opened from a list)
! Toggle spam for the current ticket
R Close ticket as resolved
I Close ticket as invalid
O Close ticket as other/uncategorized
A Reopen (waiting on associate) (closed tickets only)
C Reopen (waiting on customer) (closed tickets only)
Cmd / Ctrl + Enter Send reply / internal note (from the composer)
T Open assignee picker (open tickets only)
Esc Close the ticket overlay

New message (Composer)

Shortcut Action
Cmd / Ctrl + Enter Send

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Give feedback
Ask AI

Let customers ask questions in plain language and get instant answers from your published Help Center articles—then hand off to your team when needed.

Using bulk actions

Select multiple tickets and run batch operations—mark Resolved, Invalid, or Spam in one go.

On this page
  • Keyboard shortcuts
  • Ticket list (Inbox)
  • Ticket detail (Ticket overlay)
  • New message (Composer)