Import your knowledge base
Import your public help center into initdesk to launch faster—and improve AI replies from day one.
Already have a knowledge base in another tool?
How to import
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In the web app, go to Support Portal → Import.
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Paste the URL of your current help center.
If you don’t have a public help center yet, you can paste your website URL instead. initdesk will scan public pages to suggest an initial structure with collections and draft articles.
Review before publishing
Everything imported or generated starts as a draft. Nothing goes live automatically.
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Review the suggested collections and articles
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Edit anything that needs adjustments
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Publish only what you approve
Tip: Start by publishing your top 5–10 most common questions to see immediate improvements in AI drafts and ticket deflection.
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