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Get started
  • Quickstart
  • Organization profile and avatar
  • Invite team members
  • How to manage tickets
  • Migration Guide
Connect your email & inboxes
  • Handle support email
  • Creating new inboxes
initdesk AI
  • AI Assistant
  • Knowledge Base
  • Draft replies
  • AI auto-tagging
Help Center
  • Overview
  • Collections & Articles
  • Import your knowledge base
  • Ask AI
Triage & productivity
  • Keyboard shortcuts
  • Using bulk actions
  • Follow up on conversations
Integrations & notifications21
  • Connecting Slack notifications
  • Setting up webhooks
  • External data to enrich ticket context
Multilingual & translation
  • Setting your app language
  • Translate messages in one‑click
Account, billing & plans
  • Account deletion due to inactivity
Powered by initdesk
Powered by initdesk
  1. initdesk
  3. Multilingual & translation

Setting your app language

Change the initdesk interface language to English, Spanish, or Portuguese in your Profile menu.

initdesk supports a multi‑language interface (English, Spanish, Portuguese (Brazil) as announced). Agents can change UI language from their profile.

Steps

  1. Click your avatar to open the Profile menu.

  2. Select Your profile and locate Language preference (Product Updates mention changing language in Profile).

  3. Choose the preferred language and save. The UI will refresh into the selected language.

Verification

  • After saving, the navigation labels and menus should display in the selected language.

Edge cases

  • If you switch languages and see untranslated strings, please notify the product team: Sidebar → Help.

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Give feedback
External data to enrich ticket context

Enrich tickets with data from plugins or APIs (orders, customer info) to help agents reply faster.

Translate messages in one‑click

Use the one‑click translation feature to read customer messages in your language without leaving the ticket.

On this page
  • Setting your app language
  • Steps
  • Verification
  • Edge cases