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Get started
  • Quickstart
  • Organization profile and avatar
  • Invite team members
  • How to manage tickets
  • Migration Guide
Connect your email & inboxes
  • Handle support email
  • Creating new inboxes
initdesk AI
  • AI Assistant
  • Knowledge Base
  • Draft replies
  • AI auto-tagging
Help Center
  • Overview
  • Collections & Articles
  • Import your knowledge base
  • Ask AI
Triage & productivity
  • Keyboard shortcuts
  • Using bulk actions
  • Follow up on conversations
Integrations & notifications21
  • Connecting Slack notifications
  • Setting up webhooks
  • External data to enrich ticket context
Multilingual & translation
  • Setting your app language
  • Translate messages in one‑click
Account, billing & plans
  • Account deletion due to inactivity
Powered by initdesk
Powered by initdesk
  1. initdesk
  3. Multilingual & translation

Translate messages in one‑click

Use the one‑click translation feature to read customer messages in your language without leaving the ticket.

Message translation lets agents translate incoming messages directly inside the ticket view.

Steps

  1. Open a ticket containing a message in another language.

  2. Click the Translate button near the message.

  3. The message will be translated inline. Use the translation to craft your reply, or use the AI draft feature to generate a response in the customer’s language.

Edge cases & best practices

Initial translations cover five languages. If yours isn’t supported yet, please send feedback below.

Tip

Use the translation feature with AI drafts to produce replies in the customer’s language quickly.

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Give feedback
Setting your app language

Change the initdesk interface language to English, Spanish, or Portuguese in your Profile menu.

Account deletion due to inactivity
On this page
  • Translate messages in one‑click
  • Steps
  • Edge cases & best practices
  • Tip